Contact Us

Need an answer to a problem?

  • FAQ - Frequently Asked Questions and Answers

    The most common problems are answered here. Please check through the Frequently Asked Questions and Answers before requesting help from the Emsisoft team.
  • Forum

    If the FAQ didn't help then post your question in the discussion forum. Qualified technicans are available and will help you solve your problem quickly - especially for malware infection related questions.
  • Customer Center

    Customers of Emsisoft can contact the Emsisoft team directly via the Customer Center. Each support request will be answered as soon as possible, usually within less than 24 hours. The Emsisoft team prides itself on its response speed.
  • Contact us

    Account Login, Forum or Customer Center troubles: cc@emsisoft.com
    Sales/Licensing: sales@emsisoft.com

    Corporate Sales: corporatesales@emsisoft.com
    Press: press@emsisoft.com

    Submit new Malware: submit@emsisoft.com
    False alerts: fp@emsisoft.com

    CEO: emsi@emsisoft.com
    Others: support@emsisoft.com
  • Phone

    Please understand that we as an international online company currently can not provide any phone support.
  • Postal address

    Emsi Software GmbH
    Mamoosweg 14
    5303 Thalgau
    Austria