FAQ

View the FAQ overview

Question: I need HELP!!

Answer:

Please post your question at the a-squared Forum for a quick answer or write a support ticket to the a-squared team in the a-squared customer center.

Include always the following details:
  • What did you already try to solve the problem?

  • Where was Malware found and by which scanner? (Copy the full message from the report including paths and filenames!)

  • Which operating system to you use? (2000, XP Home/Pro, Vista, 7, ...

  • Which other security software do you use too?

  • Is it possible that the detected file could be so called "False Positive" (false alarm)?


  • In complicated cases of Malware- and Spyware infections it may be useful to have a HiJackFree logfile (please post only if you are asked for it):
    HiJackFree Download

    Best In Test!

    Emsisoft Anti-Malware is the best of 19 tested antivirus programs - Test by MRG - Malware Research Group - June 2009
    More independent reviews of anti-malware software